WARRANTY
Mirage All Weather Furniture CC (“MIRAGE”) warrants its furniture products for a period of 2 years from the date of initial purchase for the durability of materials, surface properties and functionality as well as the professional workmanship.
Warranty services
A warranty claim exists when a defect can be proven to have resulted from a failure in material, design of our standard product range or workmanship. During the applicable legal warranty period MIRAGE will supply all replacement parts free of charge. After that period MIRAGE warrants, at its own discretion, either to repair the product, or to replace it with a comparable one, free of charge. This warranty does not apply to failure resulting from normal wear and tear. Any warranty service provided by MIRAGE will not result in a suspension or interruption of the existing warranty period; nor will it represent the start of a new warranty period. The warranty is not transferable and valid only for the first buyer.
Start of warranty
The warranty period starts from the initial date of purchase. The first buyer has acquired MIRAGE furniture, either directly from MIRAGE, from one of MIRAGE’S subsidiaries, or from an authorized MIRAGE dealer.
Warranty claim procedure
In order to benefit from this warranty, a written notification about the damage must be submitted to MIRAGE immediately after said damage occurs, along with a copy of the invoice and a detailed description of the damage. A damage notification will be considered when submitted to MIRAGE within the warranty period.
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Warranty restrictions and exclusions
The MIRAGE warranty does not apply to product failure resulting from:
- damages caused by customers‘ gross negligence or willful intent;
- improper handling, improper use or disregard of the MIRAGE handling instructions;
- broken glass;
- damages caused by third parties;
- damages caused by unusual environmental influences;
- damages caused by force majeure;
- damages caused by improper maintenance or repair;
- damages caused by alterations to the product requested by the customer;
- damages caused by improper transportation or installation; and
- damages caused by normal wear and tear
MIRAGE reserves the right to request the return of damaged products under warranty before replacing them. The liability of MIRAGE is strictly limited to the aforementioned obligations and it is expressly provided that MIRAGE is not liable for any consequential or incidental damages, operating or commercial losses or costs for legal proceedings.
Other conditions
If MIRAGE rejects a warranty claim, the customer’s claims for this warranty will become time-barred within 6 (six) months of the receipt of MIRAGE declaration of refusal. This warranty is the only legal instrument that MIRAGE recognizes for defective products, parts or components, to the exclusion of any warranty granted additionally by an authorized MIRAGE dealer. The warranty is also excluded in cases where a customer submits a claim to a MIRAGE subsidiary or an authorized MIRAGE dealer based on a legal or contractual warranty.
MIRAGE has exclusive rights to RAUCORD WEAVE
The terms of this warranty are valid until recalled. Effective January 2017